Premium Rate Service Provider FAQ's

My application was turned down, why?

There's are a variety of reasons why this happened. We do ask that you do not take this personally as the most likely reason was that no Account Manager was taking on any new clients at the time due to the demand. You are welcome to use any of the recommended alternatives that were suggested to you or re-apply in 3 months time. Another common reason is that it was believed that Phonenumbers4u was not the most suited supplier for you and that we know another supplier who could more effectively help you assist you reach your premium rate businesses goals.

I don't currently generate 3,000 mins / texts per month can I still apply?

Due to popular demand of the programme you do need to generate a minimum of 3,000 minutes or text messages per month in order to qualify as a Phonenumbers4u Platinum Client. However if you're new to premium rate or are about to launch a marketing campaign that is expected to generate in excess of 3,000 minutes or texts on a monthly basis then providing you mention this in your application it will be considered.

Are there any Client Comments I can view?

Yes they can be found by clicking here these include that of a Radio Station in Kent and many others who have been pleasantly surprised by the rates and level of service that they've received and continue to receive from their Account Manager. Telephone numbers of a range of satisfied clients can be supplied on request so you can personally ask your questions on Phonenumbers4u and it's Platinum Client Programme.

Does Phonenumbers4u offer Competitive out payments?

Absolutely we wouldn't be in business otherwise! Naive premium rate promoters contact Network Operators or SMS Aggregators and attempt to get their services from them but this has 3 flaws which we've heard countless number of times. (1) They wont deal with them anyway and refer them to a Service Provider. (2) They provide terrible rates and wack on huge line rental / keyword rentals as to them the amount of traffic the services generate is peanuts (even if its in the thousands). (3) The client support received is slow, of low quality or next to non-existent.

The smart client goes to a reliable Service Provider (such as Phonenumbers4u) and gets instant access to great rates, NO line / keyword rentals and leading customer service with much less hassle. You see we generate thousands of minutes per month (more so then any one client) and so have leverage over Network Operators and SMS Aggregators that allows us to secure wholesale rates and payouts which can be passed on to you.

Do I have to pay my Account Managers expenses etc?

No - Although it would certainly be much more cost effective to simply offer a service where clients call or email in with their questions, problems etc and not spend time monitoring the industry & creating training materials, the bear minimum level of service is NOT acceptable to Phonenumbers4u.

Do I really receive 24/7 access to my Account Manager, or would I be diverted to a call centre?

Yes - You truly do receive 24/7 access to your Account Manager and you are NEVER diverted to a call centre or receptionist. To ensure that you can constantly contact him you will be given his direct line, mobile phone and even home phone number! So that any questions, technical issues etc can be solved within minutes. It's truly 24/7 access!, your Account Manager will even accept your call gone 3:00am in the morning!

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